Returns & Refunds Policy

These Terms & Conditions (“Terms”) apply to all purchases made from Paperly (“we”, “our”, “us”). By ordering from Paperly.uk or through authorised outlets, you (“the customer”) agree to these Terms.

1. Products

Handmade & Speciality Papers

Our handmade and marbled papers are sourced from global makers.
Each sheet is unique; variations in colour, size, texture, or thickness are a natural part of the artisanal process.
Papers sold as “seconds” may include imperfections and are clearly labelled in the description.
Some marbled designs are also available as digitally printed versions, which are always identified in the description.

Digital Papers

Our digital paper designs are original works and the intellectual property of Jo Phillips / Paperly.
Digital files are supplied for download immediately after purchase.
All digital downloads are final sale and non-refundable (see Section 4).

2. Orders, Payments & Cancellations

Orders are confirmed once full payment has been received.
Payments are securely processed through trusted third-party providers.
Customers must provide accurate billing, delivery, and contact details.
Orders for physical products may be cancelled before dispatch by contacting jo@paperly.uk.
Orders for digital products cannot be cancelled once the download has begun, in line with UK consumer law.

3. Delivery & Shipping

Physical products are packaged with care and shipped via reliable carriers.
Delivery times vary depending on destination and courier.

Shipping Restrictions

We currently ship within the UK mainland and selected international destinations.
At this time, we are unable to ship Internationally or to EU or Northern Ireland due to customs and import regulations.
Customers outside our listed regions should contact us before placing an order to confirm availability.

Import Taxes & Duties

For international orders, import taxes, customs charges, or duties may apply when your parcel arrives in your country.
These charges are set by local customs authorities and are the responsibility of the buyer.
Such charges are not included in the product price or shipping cost.

United States Orders

Certain handmade papers may be subject to tariffs or handling fees set by U.S. Customs.
These fees are applied directly by the authorities and remain the responsibility of the buyer.
A valid contact telephone number is required for U.S. shipments to avoid customs delays.

4. Returns & Refunds Policy

At Paperly, we want you to be delighted with your purchase. If something isn’t right, we’re here to help.

Returns:

You have 14 calendar days from the day you receive your order to request a return.
Items must be unused, in the same condition you received them, and in their original packaging.
Proof of purchase is required.
To start a return, please email jo@paperly.uk with your order details. We’ll provide instructions on how and where to send your item(s).
Items returned without first contacting us will not be accepted.
Return shipping costs are the responsibility of the customer. We recommend using tracked delivery as we cannot be held responsible for items lost or damaged in transit.

Damaged or Incorrect Items:

Please inspect your order as soon as it arrives and contact us immediately if it is damaged, faulty, or incorrect.
We will resolve the issue quickly and arrange a replacement or refund.

Non-Returnable Items:

Digital products or downloads
Items on sale

Exchanges:

If you’d like a different item, the quickest way is to return your original order and (once accepted) place a new order for the item you want.

Refunds:

Once we receive and inspect your returned item, we’ll email you to confirm whether your refund has been approved.
Approved refunds will be processed to your original payment method within 14 business days.
Your bank or card provider may take additional time to process funds.
If more than 30 business days have passed since we confirmed your refund, please get in touch at jo@paperly.uk.

Digital Products:

All digital downloads are non-refundable due to their instant-access nature.

5. Licensing - Digital Products

When purchasing Paperly digital designs, you are granted a non-exclusive licence, under the following options:

6. Additional License Terms

All licences are worldwide territory, perpetual (no expiry), and non-exclusive.
Each licence applies to one user/seat. Additional licences must be purchased for additional users.
Exclusive licences are not standard but may be arranged by contacting jo@paperly.uk.
Designs may not be copied, trademarked, copyrighted, or registered as your own.

7. Intellectual Property & Use of Content

All digital designs are the copyright of Jo Phillips.
Handmade and specialty papers remain the property of their original makers; Paperly acts as supplier/curator.
Purchasing a product does not transfer ownership of copyright.
All content on Paperly.uk, including text, images, photographs, and digital files, is protected by copyright.
You may not use Paperly’s content, images, or text as input data for training artificial intelligence (AI) systems, models, or tools.
You may not copy, reproduce, or distribute Paperly’s website content without prior written permission.

8. Accuracy of Information

We make every effort to ensure product descriptions, images, and prices are accurate.
However, colours and textures may vary slightly due to screen settings or the handmade nature of the products.
We reserve the right to correct errors or update information at any time without notice.

9. Force Majeure

We are not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including but not limited to natural disasters, pandemics, strikes, supply chain disruptions, or government restrictions.

10. Limitation of Liability

We are not liable for delays, losses, or damages caused by postal services, couriers, or customs.
We are not responsible for misuse of products outside their intended purpose.
Nothing in these Terms excludes your statutory consumer rights under UK law.

11. Website Use

You must not misuse our website by introducing malware, scraping content, attempting unauthorised access, or otherwise interfering with its operation.
We reserve the right to suspend or block access if misuse is detected.

12. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections shall continue to apply.

13. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact

For any queries, please contact:
Jo Phillips - Paperly
Email: jo@paperly.uk