Privacy Policy

1. Introduction

Paperly is committed to protecting and respecting your privacy. We take your privacy seriously and want you to use and enjoy our website without compromising your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you interact with us. By visiting www.paperly.uk, you are accepting and consenting to the practices described here.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Paperly
6 Haydon Hill House
Merry Hill Road
Bushey
WD23 1DU
Email: jo@paperly.uk

2. Information we collect

We may collect and process the following data:

Identity Data: name, username, title.
Contact Data: billing address, delivery address, email address, phone number.
Transaction Data: payments, orders, refunds.
Technical Data: IP address, browser type, device type, and usage data (pages visited, links clicked).
Communication Data: preferences for newsletters, customer service messages.

This information is collected when you:

Place an order for handmade or digital paper.
Subscribe to our newsletter.
Contact us by email, form, or phone.
Browse our website (via cookies and analytics).

We do not collect sensitive health or special category data in the normal course of business.

3. How We Use Your Information

We process your personal data to:

Fulfil and deliver your orders.
Communicate with you about your purchases or queries.
Send updates, offers, or newsletters (if you opt in).
Improve our website and services.
Comply with legal and tax obligations.

We do not sell or rent your personal data.

4. Marketing

If you subscribe, we may send you emails about new products, promotions, or news.
You can unsubscribe at any time using the link in our emails or by contacting jo@paperly.uk.
We will never share your data with third parties for marketing without your explicit consent.

5. Cookies & Usage Tracking

Our website uses cookies to improve your experience and analyse usage.

Types of cookies:

Session cookies: temporary and deleted when you close your browser.
Persistent cookies: stored on your device until they expire or are deleted, used to remember preferences.

We also use Google Analytics to measure website usage. Data is anonymised and not personally identifiable.

You can opt out of Google Analytics here: http://tools.google.com/dlpage/gaoptout.

For more about cookies, visit: www.aboutcookies.org.

6. Sharing Your Data

We may share your personal information with:

Payment processors (e.g. Stripe, PayPal).
Delivery providers (e.g. Royal Mail, couriers).
IT, hosting, or analytics providers that support our website.

We may also disclose information where required by law (e.g. to police or regulators).

If data is transferred outside the UK, we ensure adequate safeguards are in place.

7. How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil orders, provide services, or meet legal obligations.
After this, your data will be securely deleted or anonymised.
If you opt into marketing, we retain your details until you unsubscribe.

8. Your Rights

Under UK GDPR, you have the right to:

Access a copy of the personal data we hold about you.
Correct or update inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing in certain situations.
Request transfer of your data to another service provider (data portability).
Object to automated decision-making (we do not use profiling or automated decision-making).

To exercise these rights, email jo@paperly.uk. We aim to respond within one month.

9. Security

We take reasonable technical and organisational steps to protect your data against loss, misuse, or unauthorised access. However, no online system can be 100% secure.

10. Children

Our website and services are not directed at children under 13. We do not knowingly collect data from children.

11. Complaints

If you are unhappy with how we handle your data, please contact jo@paperly.uk.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/concerns/

12. Changes to This Policy

We may update this policy from time to time to reflect changes in law or business practice.
Last updated: September 2025